Returns & Refund Policy – KB Creative
1. Refund Eligibility
We want you to be satisfied with your purchase. Refunds or replacements are available only for items that arrive:
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Damaged
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Defective
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Incorrectly fulfilled
Due to the nature of dropshipping and print-on-demand fulfillment, returns for change of mind are not accepted.
Refund or replacement requests must be submitted within 24 hours of receiving your order.
2. How to Request a Refund
To request a refund or replacement, contact us at:
Please include:
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Your order number
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Clear photos showing the defect, damage, or issue
Requests submitted without the required information may be delayed or denied.
3. Conditions for Refunds or Replacements
To be eligible:
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The product must be unused and in the same condition as received
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The issue must be manufacturing-related or caused by shipping damage
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All claims are reviewed and verified before approval
Once approved, we will issue either:
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A replacement item, or
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A refund, depending on the situation
Note: For dropshipping or print-on-demand items (BTS Wholesaler, Gelato), replacements may take additional time due to supplier verification and processing.
4. Required Evidence
To process a claim, we may require:
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Photos of the damaged or defective product
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Photos of the inner and outer packaging
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Photos showing the shipping label
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Photos of the item repackaged as received
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A video clearly showing the defect (if applicable)
These requirements are necessary to submit a claim to our fulfillment partners.
5. Non-Refundable Items
The following are not eligible for refunds or replacements:
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Products damaged due to misuse or mishandling
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Requests submitted after 48 hours of delivery
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Change-of-mind or buyer’s remorse requests
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Size, color, or design preferences not caused by manufacturing defects
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Custom or made-to-order items, unless defective
6. Custom & Made-to-Order Products
Many of our products are custom-made or produced on demand.
Returns or refunds for change of mind are not accepted, in accordance with EU consumer protection exemptions for personalized goods.
7. Refund Processing Time
Once approved:
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Processing may take 5–60 business days, depending on supplier and payment provider
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Refunds are issued using the original payment method
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Bank or payment provider processing times may vary
8. Dropshipping & Print-on-Demand Notes
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Orders fulfilled via BTS Wholesaler or Gelato are shipped directly from suppliers
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Replacement processing may take additional time due to third-party handling
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Tracking information will be provided once items are shipped
9. Still Need Help?
If you have questions about this Refund Policy, contact us:
support@kbcreative.eu
We aim to respond within 24–48 hours